Half what the others charge.
Every feature is in every plan. You pay for the number of people who use it, not for which parts you are allowed to switch on. Free for a team of three.
Free
₹0
For a team of up to three people. Not a trial — it does not run out.
- 3 people
- Every feature
- One workspace
- Help by email
Team
₹400 per person, per month
₹500 if you pay monthly · outside India US$12, or US$15 monthly
For one business looking after its own customers.
- As many people as you like
- Every feature, including IT support and the API
- Every channel you connect
- Help by email, next working day
Agency
₹700 per person, per month
₹875 if you pay monthly · outside India US$27, or US$34 monthly
For agencies and IT companies looking after several businesses.
- Five separate client accounts, more at ₹2,000 each a month
- The owner console, to add and switch off clients
- Your own name on the chat box
- Help by email, same working day
Your own server
₹3,000 per person, per year
Ten people or more
The same software on a machine you own. A licence key that works offline.
- Nothing is sent back to us
- Needs 2 processors, 4 GB of memory, 20 GB of space
- Updates for the year
- Help by email
Prices are per person who answers customers. People who only read, and your customers themselves, are free and unlimited. Prices do not include GST.
Where "half" comes from
These are the published prices of the best known help desks, taken from their own pricing pages on 16 October 2026, per person per month when paid for a year.
Across eleven products the middle price is US$21 for a starter plan, US$55 for a middle one and US$89 for the top. We sit at about half of each.
Half the middle, not cheaper than everyone. Two cut-down plans are less than ours — Zoho Express at ₹420 and Zammad Starter at €7 — and both leave things out that we include. We do not claim to beat the cheapest plan in the market. We claim to charge about half what a plan like ours costs.
The rupee price is set against Zoho Desk and the dollar price against the American products, because every company in this market charges India far less than it charges the United States. Prices move: we check theirs again each quarter, and these were read from their own pricing pages on 16 October 2026.
Why every feature is in every plan
Most help desks put reports in one plan, rules in the next and the API in the one above that. You find out which plan you really needed after you have moved in.
- No feature is switched off by planReports, rules, the API, IT support and help articles are there on day one
- No charge per channelEmail, chat, phone, WhatsApp and web forms cost nothing extra from us — you pay your own provider for calls and messages
- You only outgrow it by hiringThe bill follows the size of your team, which you can predict
- No extra bill for AIEvery other help desk charges for it by use, and five of them charge a second per-person fee on top. You connect your own AI account and pay that provider, not us
- Change plan wheneverUp or down, charged from the day you change
Questions about paying
Is the free plan really free?
Yes, for up to three people, with no time limit and no card needed. It is the same software, not a cut-down version.
How do I actually pay?
We invoice you and you pay by bank transfer. Card and UPI payment inside the product is built but not switched on yet, so for now it is an invoice. Ask for one and we will send it.
Do I get a GST invoice?
Yes, for Indian customers, with GST shown separately. Prices on this page do not include GST.
What counts as a person I pay for?
Anyone who answers customers. People who only read tickets are free, and your own customers never count, however many write in.
Is there a minimum, or a contract?
No minimum on the Team and Agency plans and no lock-in. The yearly price is simply cheaper than paying monthly. Your own server starts at ten people.
What do I pay for WhatsApp, SMS or phone calls?
Nothing to us. You connect your own WhatsApp, SMS or telephony account and pay that provider directly for the messages and minutes.
Can I try it before paying?
Yes. The demo is open and the free plan does not expire. While the product is in review, sign-in is by invitation, so ask us for an account rather than signing up yourself.
Will the price go up later?
Your price stays as it was when you joined, for as long as you keep paying. If we raise prices it applies to new customers.
Two honest notes about buying today. Card and UPI payments inside the product are written but switched off, so everything is invoiced by hand while the product is in review.
And our name cannot yet be removed from the customer help page, so the Agency plan's branding today means the client's name and colour on their help page, and your own name on the chat box. The full picture is here.